SOLUTIONS
Revenue Cycle Management
Industry scenario:
Crown Interactive delivers innovative business models for Revenue Cycle Management which are targeted
at customer centric organisations around the world. We believe that effective Revenue Cycle Management
is better achieved by the automation and monitoring of key business processes.
The Order-to-Cash process is very vital in the value chain of every business as it is usually the primary revenue generating activity.
Our solutions for the Utility sector provide a platform for effective business process automation which ensure that utility solutions
(essential services like Water, Waste, Power, and Gas) are provided to the public efficiently.
Problem statement:
Organizations in this sector face various challenges ranging from customer and revenue management capabilities to infrastructural issues involving metering.
Use Case and Solution:
At Crown interactive, our goal is to transform these challenges to opportunities for an organization to reach
or even exceed its full potential. Reliability, Efficiency and Return on Assets are key characteristics of any
profitable utility company and our solutions are geared in that direction.
The service offering includes comprehensive order-to-cash services for local and international service providers who are seeking to outsource their business support systems with minimal capital expenditure.
The CICOD suite of support systems are fully integrated with the option to choose.
- The applications within the CICOD Business Support Systems (BSS) can be integrated to existing ERP systems within an organization.
- The CICOD applications are also offered as a fully integrated suite of systems to deliver even greater value within the ecosystem.
Benefits:
This solution will enable public regulatory organizations to measure the collective compliance performance of the organisations within the industry they regulate using the Crown Interactive Workflow Manager, Workflow Mobile, and Unified Collections Gateway applications
Meter Asset Provider Framework
Industry scenario:
The Nigeria Electricity Regulatory Commission (NERC) issued a regulation introducing Meter Asset
Providers (MAP) to help ease the burden of metering on the Distribution Companies as well as heed to the
customer complaints concerning estimated bills.
The Commission’s mandate for the migration of all metering contracts to the Meter Asset Provider
framework; effective December 31st, 2018, is meant to facilitate the metering of all electricity customers
whilst also easing the funding pressure on the Distribution Company investors.
Problem statement:
Organizations in this sector face various challenges ranging from customer and revenue management capabilities to infrastructural issues involving metering.
Use Case and Solution:
At Crown interactive, our goal is to transform these challenges to opportunities for an organization to reach
or even exceed its full potential. Reliability, Efficiency and Return on Assets are key characteristics of any
profitable utility company and our solutions are geared in that direction.
The service offering includes comprehensive order-to-cash services for local and international service
providers who are seeking to outsource their business support systems with minimal capital expenditure.
Our Solution Covers:
1
Automation of the Contract Setup: For transparent, viable and cost effective contracts.
2
Management of New Service Fulfilment: New customers are issued meters on service connection.
3
Meter Rollout Plan: for the provision of meters to all unmetered customers
4
Meter Data Management: Ease of monitoring all deployed meters to minimize issues of bypass and optimize functionality
5
Key Performance Indicators & Service Level Agreement Management: For effective management of all regulations affecting the stakeholders within the MAP framework
6
FinancialSettlement of stakeholders: Seamless, automated settlements of all concerned parties as per agreed contract on a monthly basis.
Power System Control
Problem statement:
Industries such as water, waste control, energy etc require systems to monitor and control a plant or equipment so as to minimize revenue loss as a result of technical losses.
Use Case and Solution:
CICOD 1.0 Energy Management Control Centre’s (EMCC) Power System Control module enables the
management of the flow of energy by monitoring the exact status of network assets, calculation of
consumption and monitoring the revenue losses/leakages as a result of technical losses.
The Power System Control has the following functions:
- System Generation and Load Monitoring and Control for Demand Control.
- System wide State Monitoring and Control .
- Load Shedding and Restoration
- Supervisory Control for Transmission Lines and Equipment.
- System Alarm Monitoring and Corrective Actions.
- Planning and Monitoring of Power System Operation
Features
Power Purchase
Power Forecast
Power Schedule
Feeder Load
Grid meter
Benefits:
The Power System Control promises to provide the following:- Production Control (Automatic Generation Control-AGC)
- Economic Dispatch Calculation (EDC)
- Contingency Analysis
- Operators Load Flow (OFL)
Preventive Maintenance
Problem statement:
Poor maintenance of assets and delayed resolution of fault complaints causes loss of revenue and inefficient service delivery. Maintenance of assets maximizes asset availability and Utilization, it also increases safety and enhances service delivery to the customer at optimized cost. Managing and maintaining assets must include effective Preventive and Fault Lifecycle Management.
Use Case and Solution:
CICOD 1.0 EMCC Preventive Maintenance Module enables regular diagnosis of a business’s network assets
such that symptoms of an undetected malfunction or degradation in an installation before a fault or breakdown happens can be identified. Adequate historical data must be available about each equipment to
carry out maintenance on any equipment
This module enables Multichannel reporting, Measurement of the Opportunity cost on damages to any
network asset, Material/Inventory Request management & Fault reporting, tracking and Fault Resolution.
Benefits:
This solution provides a business the opportunity to reduce the cost of breakdown repairs to a minimal, extend the lifespan of equipment in the network asset and perform optimally.
Revenue Assurance
Problem statement:
One major challenge of large service provider organisations is the ability to provide multiple convenience channels of payment, while still being able to reconcile all collections with bank settlements. This is still a huge challenge that businesses face in revenue collection and reconciliation.
Use Case and Solution:
The CICOD Unified Collections Gateway (UCG) is an enterprise grade Revenue Assurance module which
is part of our Business Support Systems through which Payment Service Providers of our Clients can
seamlessly validate customers, notify payments and automate settlements based on agreed contract
set-ups
The CICOD UCG provides unprecedented visibility of all collections and ease of financial reconciliation to
our client which ensures transparency. It also enables real-time, single management view of the Treasury
Dashboard across their bank accounts and collection channels
Benefits:
- Dispute Resolution: the average time taken to resolve customer complaint arising from bill payment or vending, will be shortened as customer complaints will be passed directly from the bank to UCG support team for resolution.
- Reconciliation: the direct access to the service provider will lead to quicker reconciliation between bank and service provider. This will also result in quicker turnaround time for refunds on failed trans actions where necessary
- Connectivity: the direct access to service provider will reduce connectivity issues as well as reduce potential failure points during transaction