Crown Interactive offers a holistic Customer Management System that involves a combination of Order Fulfillment, Revenue Assurance and Billing as a Service.
Our Customer management and Billing system gives our clients the ability to manage customers from when they are registered into the system to profile termination and maximize customer lifetime value through features such as customer
self-service. Through this self-service, our clients can facilitate seamless customer engagement for fulfillment, problem handling and billing via website, mobile application and SMS.
Moreover, the Billing as a Service platform also helps our clients reconcile their billing expectations thereby preventing revenue leakages, in addition to fraud reporting. The system enables the managing of business processes
along the value chain from product allocation to ordering, invoicing, payment tracking and collection in a cost effective way.