CuBOSS
Customer Management
A single view of every customer account, across the whole franchise.
Every layer is licensee-owned. Crown builds the stack; it never holds what runs on it.
Overview
Customer Management gives a DisCo one account record per customer, visible across call centre, field teams and back office — replacing the fragmented, paper-heavy customer records common across the sector.
Capabilities
Unified customer account records
Call centre and self-service integration
Customer order management
Franchise-wide visibility